Return Policy
Lavish Luxe International LLC will gladly accept items for exchange only within 14 days if they meet our exchange policy requirements. These requirements are set in place to prevent the return of personally damaged or used products. No credit card refunds will be issued. You are welcome to exchange any items within 14 days of receipt of the item. Our Exchange department must receive the items within 14 days.
Note: Gifts purchased between November 10th, and December 24th, will have until January 10th, the following year, to be received by our returns department. Valentines gifts purchased in the month of February, between the 1st and the 14th, will have until February 25th to be received by our returns department.
We recommend insuring the value of the package and choosing an appropriate shipping method to ensure timely delivery by our Exchange department. Any items received after these time frames are subject to be returned to the sender at sender's expense.
Every item shipped is inspected by a senior staff member to ensure quality control. Please use care when trying on the garment for fit. Body creams, heavy perfume and jewelry can cause the garment to become soiled or damaged and therefore cannot be exchanged.
If the garment is soiled, damaged, washed or if any of the tags have been removed, the garment will be sent back to the purchaser at the purchaser's expense. We cannot accept exchanges on hosiery, fragrance products or special and customized orders.
Customers are responsible for all shipping costs. Shipping costs cannot be credited.
The following stipulations must be met for returns and exchanges:
In-Store and Online Stipulations for Acceptable Return or Exchange
The item(s) must be returned in its original condition and packaging. Please take note of this when opening your purchase.
By law, intimate apparel containing a crotch cannot be returned once it has been tried on or worn. Returned items are given a biological test before a credit is issued.
Exchanges and Returns
• The product is still in its original packaging or, once opened, the product has a default.
• To request an exchange, you may email us, Monday through Friday from 9:00 am to 5:00 pm. When you email, please have your order number ready along with the name of the product and the reason for the exchange.
• You may also email us at christina@lavishluxeint.com or sara@lavishluxeint.com. In the field, fill in your personal information, write your message, and send. Enter your order number and reason for exchange. INTERNATIONAL SHIPMENTS CANNOT BE RETURNED.
Product Availability
Lavish Luxe International LLC keeps a limited stock of most products, but if at the time of your order an item is unavailable, we will let you know so that you can choose a replacement item.
Prices
From time to time, our prices change. Your price for any given item will be the price quoted on the date that your order is placed. No prices published on our site include taxes.
